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MoleMap SpotChat.

Free skin check advice.

SpotChat is MoleMap's free skin check advisory service. Talk with one of our specialist Melanographers via video call to discuss your skin cancer concerns - and what type of skin check might be best for you.

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How does MoleMap SpotChat work?

  1. To book a SpotChat, first sign up or login to My MoleMap (your personal MoleMap app).
  2. If you have a mole or spot you're worried about, send us a close-up photo of it before your appointment (here’s how).
  3. During your SpotChat appointment, you'll talk to one of our Melanographers (trained skin cancer nurses) by video call for advice about your skin concerns.
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An insider's view of MoleMap SpotChat.

My SpotChat experience - by Sarah Walter

Please note: SpotChat isn’t a substitute for an in-clinic skin check or Dermatologist diagnosis.

I’ve been concerned about a mole during the past few weeks, so I thought I’d try out MoleMap’s free virtual skin cancer advisory check by video call – SpotChat. In a nutshell, SpotChat is an online chat and free pre-appointment mole check with one of their specialist Melanographers to help you determine your best course of action.

Before my SpotChat

The first step was booking online through My MoleMap (MoleMap's new patient app) – easy and quick. I soon received a confirmation email and a link to my SpotChat instructions, which recommended emailing close-up images of the mole I was concerned about to MoleMap so they could determine the next steps I should take. It helps to have someone else take the photo - it needs to be taken in good lighting and ideally show a ruler or a coin next to the spot for a size comparison.

During my SpotChat

I received a text and email reminder that morning with a link to SpotChat (i.e. mole-screening via telehealth consultation technology). I clicked on the link in the email and within seconds, I was chatting to Lara, one of MoleMap’s Melanographers. Lara was great, an experienced skin cancer nurse and a real ‘people person’. She was personable and knowledgeable, and most importantly, reassuring.

She asked me about the moles of concern. One was a lighter mole on my arm that had shown some signs of irritation over summer – based on her experience looking at moles day in and day out, Lara didn’t think it was anything to worry about at this stage. The other was a darker mole on my back, which she thought needed further monitoring.

What happens next?

If your mole or moles require urgent diagnosis, the Melanographer will refer you for a thorough Skin Check or Full Body MoleMap in-clinic consultation at your nearest MoleMap clinic. Your recommended next steps will also appear on your personal My MoleMap page.

Lara says the free online SpotChat pre-skin check consultation service is really appreciated by regular patients and new patients alike. “People do tend to worry when they haven't had a skin check before or they haven't been to see us for a while,” she says. “It’s lovely to be able to put their minds at rest – or get it sorted if they need further diagnosis.”

She says she has talked to people on SpotChat about a wide range of concerns. “Most of their concerns are not an issue,” she says. “But I do see some serious moles, which is what really matters – that we’re able to ensure that patients have a plan. It’s all about saving lives, that’s the bottom line.”

Below left: before my SpotChat appointment I submitted a photo of the mole I was concerned about, using a ruler to indicate it's size. During the SpotChat appointment I spoke to Lara, one of MoleMap's Melanographers (below right).

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About SpotChat.

SpotChat is a secure, confidential telehealth connection.

If you’re not comfortable using an online service, or if your internet connection isn’t stable, the Melanographer can always chat to you by phone – just let them know your preference when you book.

It’s recommended that you hold your SpotChat in a quiet, private room away from noise and household distractions. If you’re already a MoleMap patient, the Melanographer may share your initial ‘body shots’ with you, so you might want to keep these private.

The appointment takes around 15 minutes, which should provide enough time to discuss any moles of concern and the next steps you may need to take.

Click here to book a SpotChat appointment now.

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