FAQs

Should I have a MoleMap Skin Check or a Full Body MoleMap?
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What happens during a Full Body MoleMap?
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What happens during a MoleMap Skin Check?
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I previously had a Full Body MoleMap – can I have a Skin Check this time?
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How long will my appointment take?
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How much will my appointment cost?
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Who will I see at my appointment?
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Will I see a Dermatologist?
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Do I need to take my clothes off?
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How do I get my Molemap report after my appointment?
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How soon will I get my results?
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What does my report cover?
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What happens if something suspicious shows up?
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How often do I need to get my skin checked?
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What is a skin lesion?
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What is a melanoma?
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What is a Dermatoscope?
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Can I detect melanoma myself?
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Can an app help me find skin cancer?
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I’m over 50 – does that increase my melanoma risk?
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I’m under 50 – does that mean I don’t need to get checked regularly?
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I’m a male – does that increase my melanoma risk?
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I have dark or olive skin – does that mean I don’t need to worry?
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Can I organise Full Body MoleMaps or Skin Checks at my workplace?
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How do I book an appointment?
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Where is my nearest clinic?
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I’ve moved – can you still access my records?
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Check out our most frequently asked questions.

If our FAQs don’t answer your question, our super-helpful staff can! Feel free to call us or drop us a line.

Should I have a MoleMap Skin Check or a Full Body MoleMap?

A Full Body MoleMap is usually recommended to anyone who is considered to be moderate to high risk as it’s our most comprehensive service. It’s a proactive way to help manage your melanoma risk by tracking the slightest change in your skin and moles. Generally you should have a Full Body MoleMap if you:

  • Have a personal or family history of melanoma
  • Have a high number of moles
  • Are aged over 50 years
  • Want a proactive way to help manage your melanoma risk.
  • Want a baseline of your skin and moles created for future comparison.

If you’re considered to be lower risk, a Skin Check still gives you the reassurance of having regular, thorough checks by skin cancer experts (although it doesn’t include total body mapping to check changes in your skin over time).


Still not sure which service is right for you? Take our risk check or give us our friendly customer care team a call on 0800 664 362 to talk through your options.

What happens during a Full Body MoleMap?

Our most comprehensive service, our Full Body Molemap provides a complete photographic record of your skin. It includes total body mapping by a Melanographer (a trained skin cancer nurse) who’ll take images of all significant moles for expert diagnosis by a Dermatologist. You’ll also get unlimited free spot checks for one year after your appointment.

We recommend a Full Body MoleMap on your first visit to MoleMap (to get a baseline record of your skin and moles), and every year for anyone with a lot of moles, a personal or family history of skin cancer, an outdoors lifestyle or a referral from your doctor.

What happens during a MoleMap Skin Check?

A MoleMap Skin Check is a thorough, head-to-toe check of your skin with imaging of any moles of concern for expert diagnosis by a Dermatologist (note: it doesn’t include total body mapping or free spot checks for 12 months).

Our Skin Check service is ideal for anyone who has a low to moderate number of moles (why not take our risk check and find out?), but still wants the reassurance of regular, thorough checks by skin cancer experts.

I previously had a Full Body MoleMap – can I have a Skin Check this time?

That really depends on your level of risk (take our risk check to find out). If you’re considered to be moderate to high risk, we usually recommend a Full Body Follow-Up for your next appointment.

Because we’ve already created a baseline of your skin and moles at your first Full Body MoleMap, the Full Body Follow-Up allows us to compare any changes in your skin - whereas a Skin Check is a ‘point in time’ check of your skin and moles (and doesn’t include full body photograph or fre spot checks for 12 months).

If you’re not sure what’s best for you, feel free to give our friendly customer care team a call on 0800 664 362 to talk through your options.

How long will my appointment take?

A Full Body MoleMap takes up to an hour as it’s our most comprehensive service.

A MoleMap Skin Check takes around 30 minutes, and you can expect a Full Body Follow-up to take around 45 minutes - or a little longer if you have a lot of moles.

How much will my appointment cost?

A Full Body MoleMap is our most comprehensive service and costs $389, while a Full Body Follow Up starts from $289 (it can cost a little more if you have a large number of moles of concern).

A MoleMap Skin Check costs $219 because it doesn’t include total body mapping or free spot checks for 12 months. Find out more here.

Who will I see at my appointment?

You’ll be seen by one of our expert Melanographers. All of our Melanographers are Registered Nurses who are specially trained in the detection and prevention of skin cancer. They're also all female to help you feel at ease.

What's more, checking skin for signs of melanoma and other forms of skin cancer is all they do – day in and day out - so they know what to look for.

Will I see a Dermatologist?

No, however your Melanographer will send images of all suspicious moles to one of our accredited Dermatologists for further checking. All MoleMap Dermatologists are experts at diagnosing early stage melanoma.

Do I need to take my clothes off?

Yes, you’ll need to get down to your underwear because we check your skin from head to toe and we don’t want to miss any potential skin cancers. But relax, our Melanographers are experienced at helping you feel at ease - and it’s a small price to pay for peace of mind!

How do I get my Molemap report after my appointment?

At your appointment, you’ll be given a unique ID number so you can access your confidential My MoleMap portal online. Once your report is ready, we’ll send you a text and/or email (usually within ten working days), so you can view your results.

How soon will I get my results?

We’ll contact you with a text and/or email (usually within ten working days) so you can view your results on your confidential MyMolemap portal online. If you haven’t heard from us within ten days, please give us a call on 0800 665 362.

What does my report cover?

Your confidential report may include comments and recommendations by one of our expert Dermatologists, as well as images of any suspicious moles or skin lesions.

What happens if something suspicious shows up?

If you do need to take action, we’ll contact you to check that you understand your report and what to do next. We might recommend that you come back regularly so we can monitor the suspicious mole or skin lesion for any changes – or that you make an appointment with your doctor or a skin specialist to have it removed.

How often do I need to get my skin checked?

Our service works best when you return every year, so we can spot any changes in your skin that could be a potential skin cancer. We’ll contact you each year to ensure you don’t miss your appointment.

What is a skin lesion?

A skin lesion is the technical name for a part of the skin (including moles) that has an abnormal growth or appearance compared to the skin around it.

What is a melanoma?

Melanoma is the most serious form of skin cancer – it can spread very quickly and once it penetrates below the skin’s surface, it can become deadly. Find out more about recognising the early signs of melanoma here.

What is a Dermatoscope?

This is a special camera that looks deep inside a mole’s structure. It’s designed to detect potential skin cancers that can’t be seen with the naked eye. Our Melanographers are experienced at using a Dermatoscope to thoroughly check any moles or skin lesions of cancer.

Can I detect melanoma myself?

Melanoma can present itself quite differently from other skin cancers, which is why it’s essential to have regular checks with MoleMap and/or your GP. There are some helpful tips for checking for skin cancer yourself at melanoma.org.nz or check out this helpful article.

Can an app help me find skin cancer?

There are several skin cancer check apps available these days. While these might help you find a skin cancer you may not have found otherwise, these should not replace an indepth check by expert skin cancer specialists such as MoleMap.

I’m over 50 – does that increase my melanoma risk?

Yes, the bad news is that the older you get, the higher the chances of getting melanoma. That’s why we recommend that anyone aged 50 years and older have a professional check such as a Full Body MoleMap every year.

I’m under 50 – does that mean I don’t need to get checked regularly?

Anyone can get skin cancer at any age. In fact, melanoma is one of the most commonly diagnosed cancers in people aged 25-44 years old.2 However, you may have a lower risk if you’re younger than 50 years – check your risk factor here.

I’m a male – does that increase my melanoma risk?

In a word, yes. In general, men have a higher overall incidence and tend to have thicker melanomas by the time they're found than women – which means that more men die of melanoma than women (56%), especially in males aged 45 plus.1 All the more reason to get your skin checked every year.

I have dark or olive skin – does that mean I don’t need to worry?

Everyone is at risk of skin cancer regardless of age, skin colour or ethnicity: Bob Marley died of a melanoma on his toenail. However, you may have a lower risk if you’re dark or olive skinned and don’t have many moles – check your risk factor here.

Can I organise Full Body MoleMaps or Skin Checks at my workplace?

Yes, great idea! We offer a workplace service which includes skin checks and skin cancer education – which can be fully funded or subsidised by employers. See our workplace wellness services or call our helpful team to find out more.

How do I book an appointment?

It’s easy. Simply give us a call on 0800 MOLEMAP (0800 665 342) or book online at a time and clinic that suits you.

Where is my nearest clinic?

Yes, you definitely can. Click here to find your nearest clinic here.

I’ve moved – can you still access my records?

Not to worry, your MoleMap records are stored in a central database and can be accessed if you visit another clinic (even if you relocate to Australia or the USA). If you’ve moved within New Zealand, click here to find your nearest clinic.